Stop doing the same thing twice.
You didn't start a business to chase invoices, re-send quotes, or copy-paste emails. We build automations that handle the repetitive stuff so you can focus on the work that actually matters.
Six automations every service business needs
Each one runs quietly in the background. No apps to learn, no buttons to press. It just works.
Email Triage
AI reads every email, sorts them by urgency, and gives you a daily summary. You stop scanning your inbox and start acting on what matters.
Quote & Lead Follow-Up
Sent a quote and heard nothing? The system follows up automatically at day 3, 7, and 14. You just see which ones converted.
Google Review Collection
Finish a job, and 2 hours later your customer gets a friendly SMS with a direct link to leave a Google review. Watch your rating climb.
Appointment Reminders
Booking confirmed instantly. Reminder 24 hours before. Another 1 hour before. No-show? Automatic follow-up to reschedule. Zero manual effort.
Daily & Weekly Business Briefing
Every morning at 7am, get an AI summary of yesterday: new enquiries, bookings, reviews, payments. Weekly report with trends. Know your numbers without logging into anything.
Client Reactivation
Customer hasn't booked in 6 months? They get a friendly nudge: "Hi Sarah, it's been a while! Book your next appointment here." You choose the timing and message.
See what we automate for your industry
Every industry has unique workflows. Tap your industry to see specific automations we build.
Patient Recall Campaigns
AI-personalised SMS sequences for overdue patients. Multi-touch over 30 days — gentle reminders that don't feel pushy. Patients who haven't been in for 6+ months get a tailored nudge based on their last treatment.
No-Show Management
Automated reminders reduce no-shows by 30–45%. When cancellations happen, waitlisted patients get an instant SMS to fill the slot. Your chair stays full, your revenue stays steady.
Treatment Plan Follow-Up
Unaccepted treatment plans get gentle, AI-crafted follow-ups. "Hi Sarah, just checking if you had any questions about the crown we discussed." Timed to land when the patient is most likely to respond.
Post-Procedure Care
Automated care instructions sent immediately after procedures, with check-in messages at 24 hours and 72 hours. Patients feel looked after, you catch complications early, and your front desk doesn't spend time on follow-up calls.
Open Home Follow-Up
Thank-you SMS within 2 hours of the open home. Property alerts for similar listings the next day. Agent call reminder on day 2. Feedback request on day 3. Every attendee gets followed up — automatically.
Vendor Report Automation
AI-generated weekly seller reports with portal views, enquiry numbers, and inspection data. Formatted professionally and sent every Monday morning. No more agents spending Sunday night writing reports.
Instant Lead Response
After-hours portal enquiries get an instant AI response. Qualifies buyers (budget, timeline, pre-approval status), answers property questions, and books inspections. The agent wakes up to qualified leads, not cold enquiries.
Maintenance Request Triage
Tenant requests via any channel — phone, email, portal — get AI-triaged for urgency. Routes to approved contractors automatically. Keeps tenants, landlords, and tradies updated at every step.
Client Intake & Conflict Check
24/7 AI intake via phone, web, and email. Collects matter details, checks for conflicts against your matter database, and books consultations automatically. No more missed enquiries after 5pm.
Deadline & Limitation Tracking
Jurisdiction-specific limitation periods with escalating alerts at 90, 60, 30, 14, 7, 3, and 1 day before expiry. Multiple team members notified. Prevents the kind of missed deadline that leads to malpractice claims.
Client Status Updates
Automated, personalised updates based on matter milestones. "Your settlement is now scheduled for..." Clients stay informed without your team spending time on "what's happening with my case?" calls.
Trust Account Reconciliation Reminders
Monthly deadline alerts with anomaly flagging. Never miss a trust account reconciliation deadline. Automated checks highlight discrepancies before they become compliance issues.
Quote Follow-Up
Automated 4-step SMS sequence after sending a quote. Day 1: "Got any questions?" Day 3: friendly check-in. Day 7: "Still interested?" Day 14: final nudge. Converts quotes that would otherwise go cold — without you chasing.
Job Completion Flow
Job marked done in your system — invoice auto-generated and sent to the customer, payment link included. Two hours later, a review request goes out. You focus on the next job, the admin handles itself.
Warranty & Defects Tracking
Track statutory warranty periods per job — 6 years for major defects, 2 years for non-major. Automated reminders before warranty expires so you can proactively check in with customers and prevent disputes.
Licence & Insurance Expiry
Track trade licences, insurance policies, and subcontractor credentials in one place. Alerts before anything expires. No more scrambling to renew at the last minute or discovering a lapsed policy on site.
Annual Review Automation
Identify clients due for review, schedule the meeting, and track Ongoing Fee Arrangement consent deadlines. Missing an OFA consent window means automatic fee termination — this automation makes sure that never happens.
Meeting File Notes
AI-generated meeting notes from brief inputs. Enter the key points, get a properly formatted file note that supports your Best Interests Duty compliance. What used to take 45–60 minutes per meeting takes 5.
Client Communication
AI-drafted personalised market updates and milestone messages. "Hi John, congratulations on reaching your target super balance..." Keep clients engaged without writing newsletters manually.
Compliance Dashboard
Review completion rates, OFA consent status, CPD progress — across the whole firm at a glance. Know exactly where every adviser stands on their obligations without chasing spreadsheets.
One setup. One monthly fee. We handle everything.
We build your automations, monitor them, fix anything that breaks, and optimise over time. You don't need to learn any software — it just works.
Every business is different. Let's map out what to automate first.
Book a free 15-minute call with Jarek. We'll look at where your time goes and build a plan to get it back. No pitch, no pressure.
Book My Free 15-Min Call →
Or reach out directly: jarek@layerops.tech · 0404 003 240
Talk to Kestrel AI now: (02) 5941 6608 — available 24/7