Custom AI automation.
Built around the way your business actually runs.
We design, build, and run the automation that takes hours of manual work off your team — without touching the parts of your process that need human judgement.
Or speak to Kestrel now: (02) 5941 6608
Your business isn't too small to automate. It's too complex to automate badly.
Off-the-shelf AI tools weren't built for your industry. We build automation that respects your compliance framework and the systems your team already uses.
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Your admin team is the bottleneck. They touch every step of every client cycle — creating workflows, sending templated documents, chasing clients for bookings, updating the CRM. The work never ends.
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Your senior staff are stuck in low-value work. Pulling data, drafting documents, writing the same email for the fifteenth time. You hired them for their expertise, not their typing speed.
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Your compliance framework is non-negotiable. AFSL, ASIC, AHPRA, Law Society — whoever your regulator is, they can reject any AI tool that doesn't meet their standards. Most SaaS vendors don't understand this.
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Your existing systems aren't going anywhere. You've built years of process around AdviserLogic, Xplan, LEAP, Cliniko, Xero, PropertyMe. You need AI that works with those systems, not replaces them.
Three ways we work with established businesses.
Start with a strategy call. Most engagements begin with mapping your workflow before we build anything.
AI Process Automation
Managed service · from $500/month
We design, build, and run AI automation for your client workflows. Review bookings, document preparation, data entry, client communications, compliance reporting. We manage the infrastructure. Your team sees results in the tools they already use (Outlook, Teams, your practice management system).
Discuss a project →AI Strategy Consultation
Free 30-min call · paid discovery from $2,500
Before we build anything, we map your current processes and identify where AI would deliver the biggest time savings. You get a roadmap with clear priorities, effort estimates, and ROI projections. Works as a standalone engagement or the first step of a full automation project.
Book a strategy call →AI Receptionist & Chatbot
Kestrel · from $299/month
For firms that need 24/7 coverage for inbound calls and website enquiries — typically included as a component within a larger automation engagement. Kestrel qualifies leads, books consultations, and captures every enquiry without your team picking up the phone.
Hear Kestrel — (02) 5941 6608 →We design automation around the tools your team already uses.
Every industry has its own systems, compliance rules, and workflow patterns. We focus on sectors where getting it right matters — and where generic SaaS tools fall short.
AdviserLogic, Xplan, Midwinter. AFSL-compliant workflows.
PropertyMe, Console. Listing automation, vendor reporting.
Cliniko, Best Practice. Recall management, patient intake.
LEAP, Actionstep. Matter management, client intake.
Opera, Mews, RMS. 24/7 front desk, multi-property.
Xero, MYOB, QuickBooks. Client communications, compliance.
Simple pricing. No lock-in.
Start small, scale up when you're ready. Every plan includes setup, support, and monitoring.
Captures enquiries 24/7
Books appointments
Sends leads to your email
Every channel answered 24/7
Booking integration
Lead capture + call summaries
Email triage + daily briefing
Review automation + reminders
Monthly report + strategy call
Need automation add-ons or custom workflows? See full pricing → · All prices exclude GST
Every business is different. Book a 15-minute call and we'll recommend the right fit.
Or call Kestrel: (02) 5941 6608 — available 24/7
Free AI Opportunity Assessment.
Enter your website and email. We'll analyse where AI could save your team the most time — from inbound enquiry capture to workflow automation — plus a quick technical health check. No pitch, no obligation.
What we can set up for you.
Simple. No jargon. No lock-in.
We keep it straightforward because that's how things actually get done.
We Have a Chat
15 minutes. You tell us what's eating your time. We tell you honestly whether AI can help — and if it can't, we'll say so.
We Build It
We do the work. You don't need to learn any tools, write any prompts, or change how you operate. We fit around your business.
We Track Progress
We measure what's working — time saved, leads captured, calls answered. No lock-in contracts, so if it's not delivering value, you can cancel anytime.
The Small Business AI Checklist
10 questions to ask before investing in AI. No fluff, no sales pitch — just a practical checklist to help you decide if AI is right for your business.
Take the Free AI Checklist →Like having an extra team member — available whenever you need them.
Kestrel is an AI assistant that works through the messaging apps you already use. It handles repetitive tasks so your team can focus on what matters.
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Answers Every Call
Kestrel picks up the phone 24/7 — evenings, weekends, holidays. Captures the caller's details and texts you the lead instantly.
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Website Chat
Chats with visitors on your website, answers their questions, and captures enquiries while you're on the tools or with patients.
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Books Appointments
Integrates with your calendar to book jobs and appointments directly. No back-and-forth phone tag.
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Secure by Default
Runs on Cloudflare — the same infrastructure that protects 20% of the internet. Your data is encrypted and never shared.
Example conversation
Built by an engineer who's spent 20+ years in enterprise IT —
for businesses that need to get this right.
Jarek Piotrowski
20+ years in enterprise IT infrastructure — VMware, NetApp, Hyper-V, cloud migrations, disaster recovery. The systems that serious businesses run on.
LayerOps is a deliberate bet that established businesses need something between "buy a SaaS tool" and "hire a Big Four consultancy." Honest engineering. Real implementation. No sales team.
Based in Canberra. I pick up the phone.
Most AI companies sell you a subscription and leave you to figure it out. That doesn't work for businesses that are already stretched thin.
LayerOps is different. We layer intelligence on top of the operations you already have. We don't replace your systems — we make them smarter. And we do the work for you, so you don't need to become an AI expert.
I'm not going to oversell this. If AI can't help with your specific problem, I'll tell you. No point wasting either of our time.
Not sure whether to automate or hire? Read our guide →
Built for Australian businesses.
20+ years of enterprise IT experience, now focused on making AI practical for small businesses. Based in Canberra, serving businesses across Australia. No lock-in contracts, no jargon, no surprises — just tools that save you time and capture more leads.
Try before you commit — call our AI receptionist right now: (02) 5941 6608
Common questions.
What does LayerOps do?
We help Australian small businesses stop losing customers to missed calls and slow follow-ups. We build AI voice receptionists, website chatbots, and automation that saves you hours every week. We handle the technical side — no AI knowledge required on your end.
How much does it cost?
Our AI Receptionist starts from $99/month (chatbot), $299/month (voice + chatbot), or $599/month (full operations). All plans include free setup and no lock-in contracts. SEO quick fixes from $299 one-off. See full pricing →
Is my data safe?
Yes. Everything runs on Cloudflare — the same infrastructure that protects 20% of the internet. Your data is encrypted in transit and at rest, never shared with third parties, and stored in Australian data centres.
Do I need technical knowledge?
Not at all. You don't need to learn any tools, write any prompts, or change how you operate. We fit around your business and handle everything.
Where are you based?
Canberra, ACT. Founded by Jarek Piotrowski, who has 20+ years of enterprise IT infrastructure experience. We serve businesses across all of Australia.
What is the SEO Quick Fix?
We run a free automated audit on your website, identify the top issues hurting your Google rankings, and fix them fast. This includes meta tags, schema markup, heading structure, and social sharing tags. Most businesses see improvements within weeks. The audit is free — you only pay $299 if you want us to implement the fixes.
Ready to see what AI could actually do for your business?
Book a 30-minute strategy call. We'll talk about your workflow, not our product. Honest assessment of what's automatable, what isn't, and where you'd see the biggest return.
Book a Strategy Call →
Or reach out directly: jarek@layerops.tech · 0404 003 240
Talk to Kestrel AI now: (02) 5941 6608 — available 24/7